Help center
1. Getting Started
- Creating an Account
Learn how to create an account to manage your orders and access special features. [Step-by-step guide] - Navigating the Website
Find tips on browsing categories, searching for products, and understanding product details. - Finding Products
Explore our curated collections or use the search bar to locate specific items like backpacks, notebooks, or art supplies.
2. Orders and Shipping
How do I place an order?
- Browse products and add items to your cart.
- Go to the checkout page and fill in the required details.
- Choose a payment method and place your order.
Can I track my order?
Yes! After placing an order, you’ll receive a tracking link in your confirmation email. You can also log in to your account to check the status.What are the shipping options?
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
Do you ship internationally?
Currently, we only ship within [list of countries].3. Returns and Refunds
What is your return policy?
- Items can be returned within 30 days of delivery. The product must be unused and in original packaging.
- Log in to your account and go to the “My Orders” section. Click “Request a Return” next to the item.
- Refunds are processed within 7–10 business days after the returned item is received and inspected.
4. Payments
What payment methods do you accept?
- Credit/Debit Cards (Visa, Mastercard, Amex)
- PayPal
- Online Wallets (e.g., Google Pay, Apple Pay)
- Yes, all transactions are encrypted and processed securely.
5. Accounts
Do I need to create an account to shop?
- No, but having an account lets you track orders, save wishlists, and check out faster.
- Click “Forgot Password” on the login page, enter your email, and follow the instructions.
6. Promotions and Discounts
How do I apply a discount code?
- Enter your discount code at checkout in the “Promo Code” field.
- Yes, we have exclusive discounts for educators. Sign up for our Teacher Program [here].