Money Back Policy

Our Money-Back Guarantee Commitment

We want you to be completely happy with your purchase, and if something doesn’t meet your expectations, we offer a 30-day money-back guarantee (or adjust the time frame to suit your needs). If you’re not satisfied with your purchase for any reason, we will refund the full price of the items or offer an exchange—whichever you prefer.

How Our Money-Back Guarantee Works

1. Eligibility for Return and Refund

To qualify for a return and refund, the product must meet the following criteria:

The item is returned within 30 days of the delivery date (or as per your return period).
The product is in its original condition, unused, and in the original packaging.
Any tags or labels that were attached to the item must still be intact.
The product must not have been damaged, altered, or misused.

Certain products such as customized items, digital downloads, opened hygiene products, or items marked as non-returnable may not be eligible for returns or refunds. Please refer to specific product pages for more details on exclusions.

2. Initiating a Return

If you are not satisfied with your purchase, please contact our customer service team at [email/phone number] within 30 days of receiving your order. Provide the following information:

Order number
Item(s) you wish to return
Reason for the return (optional but helpful)

After we receive your request, we will promptly review your case and send you detailed instructions on how to return the item(s).

3. Returning Your Items

Once your return is authorized, we will ask you to send the item back to us at the address provided. Please ensure that:

The product is securely packed to prevent damage during shipping.
All original packaging, tags, and accessories are included.
You use a trackable shipping service or purchase shipping insurance for items over a certain value (if applicable). This helps ensure the safe return of your items.

Please note that return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., a wrong or defective product). In such cases, we will cover the cost of return shipping.

4. Refund or Exchange

Once we receive your returned items, we will inspect them to ensure they meet our return criteria. If everything is in order:

A full refund will be issued to your original payment method within 5-7 business days.
Alternatively, if you would prefer an exchange for a different item, we will process it as soon as we receive the returned product.

Refunds may take several days to reflect in your account, depending on your bank or payment method.

Exclusions to Our Money-Back Guarantee

While we strive to be as flexible as possible, some items are excluded from our money-back guarantee due to health and safety regulations, or because they are customized or final sale items. These may include:

Personalized or customized products (e.g., monogrammed items, custom orders).
Hygiene-related items that have been opened (e.g., stationery kits, art supplies).
Digital downloads or any other intangible products.
Sale items marked as non-returnable.

Please review the product details page for specific return eligibility for such items.

Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us immediately upon receipt of your order. We will resolve the issue by:

Offering a full refund or replacement at no additional cost.
Covering the return shipping costs if the item is faulty or incorrect.

Please make sure to retain the packaging and take clear photos of the damaged item(s) as this will assist us in processing your claim quickly.

How Long Does the Refund Take?

Refunds will be processed once we receive the returned items and inspect them. Generally, this can take between 5 to 7 business days from the date we receive the return. Once processed, the funds will be returned to the original payment method you used at checkout.

Please note that it may take additional time for the refund to reflect in your account depending on your bank or payment provider’s policies.

Customer Support and Assistance

We understand that returns and exchanges can sometimes be complicated, and we are here to help every step of the way. If you have any questions or concerns about our Money-Back Guarantee or the return process, don’t hesitate to contact our customer service.